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What is Knowledge Management and why should you care?

Knowledge Management, whether you have a department for it or not, is a crucial part of how companies function.  In an organisation with thousands of people working across the world, knowledge is not only created constantly, but it is also shared and consumed with near immediacy. Our designers are coming up with new ideas, our … Continue reading What is Knowledge Management and why should you care?

Reframing the local authority as a local facilitator of change

At a recent service design event in London, I was in a discussion about service design and local authorities, where I heard about the great work that Waltham Forest Council is doing in that area. And I've been thinking about it ever since, specifically about what was so different about the approach the service design … Continue reading Reframing the local authority as a local facilitator of change