Martin Eriksson opened the day with a story from his time as a PM at a London startup and a release that was particularly pivotal for the product, and for the company. At that time, he questioned his contribution to the release — he hadn’t prioritised any of the stories, discussed any of the designs … Continue reading MTPcon 17 — theme 1: the contribution of leadership
When your customer is not your user
A while ago at Product Tank London, we discussed ‘when your customer is not your user’. The speakers described their experiences of where their customer was not their user, what the challenges were and how they were (or weren’t) overcome. When your customer is not your user… One example of where customer != user is … Continue reading When your customer is not your user
My PM Manifesto
I decided to write a PM manifesto to hang over my desk so that I remind myself as to what is important to me in my role as product manager but also generally as a human interacting with my colleagues. Here it goes: 1. Practice equanimity2. ‘Yes’ is a commitment, use it wisely3. Read twice … Continue reading My PM Manifesto
A product-perspective on Customer Experience
I want to share a framework that I created to review the customer experience of my product, as I started in a new role. I hope that it offers you an opportunity to review the customer experience for your product, whether you’re starting out or if you’ve been on a product for a while. I … Continue reading A product-perspective on Customer Experience
On speed, trust and expectations
In user experience, how long is a button press is the new ‘how long is a piece of string’. You need to know what you need the string (button) for before determining how long it needs to be. The time I am particularly interested in looking at is: the time between the user clicking/ tapping … Continue reading On speed, trust and expectations
How can we be better at data for development?
Last week I attended a data for development event with the ICT4D community here in London. It was a very thought-provoking evening with some great examples of how data is collected and used in a development or humanitarian context. Data - one of development's toughest challenges When I hear about data for development, my first thought … Continue reading How can we be better at data for development?
Getting into Product Management
Here's some of the questions I get asked by people interested in product management. What is a Product Manager? In a nutshell, a Product Manager oversees a team of engineers, designers and testers to develop a product, bring it to market and grow it. A Product Manager sits at the interface between design, engineering and … Continue reading Getting into Product Management
My Whatsapp advent calendar
After my relatively negative experience with a mobile mental health service I had an idea of my own. Especially after a friend recently opened up about his challenges with mental health. Since it was December 1st I decided to create my own Whatsapp advent calendar*. Using Whatsapp's 'broadcast list' feature, I sent 16 friends of … Continue reading My Whatsapp advent calendar
Send ‘HAPPY’ to 12345
Last weekend I saw an ad on the train about getting free mental health advice via SMS. All I needed to do was to send 'TIPS' to a shortcode. I decided to sign up for two reasons: 1 I am quite a typical A-type neurotic millennial living in the big city. Stressed out is my default. … Continue reading Send ‘HAPPY’ to 12345
On the female PM debate
I read Marty Cagan’s article on why women make the best Product Managers with utmost interest. I agree that to some extent the qualities society rewards in women are beneficial to the role of Product Manager — such as emotional intelligence and humility. On the other hand, qualities associated with masculinity may be not be as beneficial. … Continue reading On the female PM debate
