My PM Manifesto

I decided to write a PM manifesto to hang over my desk so that I remind myself as to what is important to me in my role as product manager but also generally as a human interacting with my colleagues. Here it goes: 1. Practice equanimity2. ‘Yes’ is a commitment, use it wisely3. Read twice … Continue reading My PM Manifesto

A product-perspective on Customer Experience

I want to share a framework that I created to review the customer experience of my product, as I started in a new role. I hope that it offers you an opportunity to review the customer experience for your product, whether you’re starting out or if you’ve been on a product for a while. I … Continue reading A product-perspective on Customer Experience

How can we be better at data for development?

Last week I attended a data for development event with the ICT4D community here in London. It was a very thought-provoking evening with some great examples of how data is collected and used in a development or humanitarian context. Data - one of development's toughest challenges When I hear about data for development, my first thought … Continue reading How can we be better at data for development?

How to pretend to be a great Product Manager

Step 1: Show that you understand and know everything tech-related Repeat the techie words your developers use with an air of superiority to show that you know what they mean, especially if you have no clue. Maybe start a conversation about the advantages and drawbacks of different programming languages. Explain how you’re currently dabbling in … Continue reading How to pretend to be a great Product Manager