When your customer is not your user

A while ago at Product Tank London, we discussed ‘when your customer is not your user’. The speakers described their experiences of where their customer was not their user, what the challenges were and how they were (or weren’t) overcome. When your customer is not your user… One example of where customer != user is … Continue reading When your customer is not your user

My PM Manifesto

I decided to write a PM manifesto to hang over my desk so that I remind myself as to what is important to me in my role as product manager but also generally as a human interacting with my colleagues. Here it goes: 1. Practice equanimity2. ‘Yes’ is a commitment, use it wisely3. Read twice … Continue reading My PM Manifesto

How can we be better at data for development?

Last week I attended a data for development event with the ICT4D community here in London. It was a very thought-provoking evening with some great examples of how data is collected and used in a development or humanitarian context. Data - one of development's toughest challenges When I hear about data for development, my first thought … Continue reading How can we be better at data for development?