Setting up a product practice part 3

Following part 1 and part 2 of this series which detailed my reflections on how we might set up a product practice, this post gives insight into the workshop I ran with the team. Below is a breakdown of the activities we went through Logistics 4 hours (2 sessions of 2h)1 facilitator - yours truly7 … Continue reading Setting up a product practice part 3

Setting up a product practice part 2

In my last post I talked about my ambition to work on our team’s product practice. I started by focusing on what problems we might solve within the organisation. As a next step, I needed something tangible that described a mature product team. Like a sort of toolkit that would help us agree on the … Continue reading Setting up a product practice part 2

What is Knowledge Management and why should you care?

Knowledge Management, whether you have a department for it or not, is a crucial part of how companies function.  In an organisation with thousands of people working across the world, knowledge is not only created constantly, but it is also shared and consumed with near immediacy. Our designers are coming up with new ideas, our … Continue reading What is Knowledge Management and why should you care?

Reframing the local authority as a local facilitator of change

At a recent service design event in London, I was in a discussion about service design and local authorities, where I heard about the great work that Waltham Forest Council is doing in that area. And I've been thinking about it ever since, specifically about what was so different about the approach the service design … Continue reading Reframing the local authority as a local facilitator of change